Spend less time troubleshooting Mom or Dad's TV over the phone.

When they say, “The TV isn't working.”

• Can't get back to live TV

  Try getting them back to a familiar channel.

• Can't find a usual channel

  Open one of their saved favorites.

• Need help with power or volume?

  Adjust basic controls from your phone.

ReachHeart is designed for common, repeatable TV problems—not every possible TV issue.

How ReachHeart works

1. Set up the small box near their TV
2. They keep using the remote they already know
3. When they get stuck, you help from your phone

Why ReachHeart

• Privacy first

  No camera. No watching their home.

• Simple for parents

  They keep using the remote they already know.

• Made for family help

  Built for the adult child who already gets the call. Help from your phone without putting a camera in their home.

Will ReachHeart work in their home?

• Works with supported cable boxes and Roku
• $149 hardware + $14.90/month ReachHeart subscription
• Designed to help with common TV problems, not replace every button on their remote.

FAQ

Can I see what is on their TV?

No. ReachHeart does not show live TV in the app. For many problems, a quick phone check helps you confirm whether the TV changed.

Will they need a new remote?

No. They keep using the remote they already know.

Do I need to visit?

Best first setup: plan one visit to their TV. Remote setup can work when someone at the TV can help with a few simple checks.

What can't ReachHeart fix?

ReachHeart isn't designed for app passwords or sign-ins, loose cables, picture-quality problems, or every deep TV menu. Some problems will still need someone at the TV.